Professional Support, Available Every Day

Wave Care Centers offer personalized, in-person assistance for all Wave services. Whether you’re registering the app, resolving transaction issues, updating account details, or seeking guidance, our professional team is here to support you.
Open daily, we provide a variety of support options to ensure a seamless experience. Our centers are designed to offer easy access to the assistance you need, whenever you need it.
Wave Care Centers are your go-to hub for expert guidance and solutions, empowering you with the knowledge and tools to use Wave confidently, securely, and effectively.

Support Services at WCC

  • Transaction Help: Transaction issue resolution and claims assistance.
  • Update Account Info: Account updates and information changes.
  • Wave Registration: Registration support for Wave App, Wave Agents and Merchant Partners.
  • App Guidance: Guidance on Wave App features and usage.
  • Report Fraud: Fraud prevention, education and reporting.
  • Service Support: Hands-on support for service inquiries and requests

Visit a Wave Care Center

No. Center Name Location Opening Hours
1. Star City Building A1 Resale Office (beside City Mart) 8:00 AM – 6:00 PM
2 Shwe Pyi Thar No. 52, Bayint Naung road, 15 yat kwat
(Phayar Lay Bus Stop)		 8:00 AM – 6:00 PM
3 Bogalay No.1, Sakawar Road, Ward 5, Bogalay, Ayeyarwaddy Region 8:30 AM – 5:00 PM
4 Myanmar Plaza K-17 at Ground Floor, beside BreadTalk 9:00 AM – 7:00 PM
5 Yuzana Plaza S/36, ground floor, Banyardala road, Mingalar Taung Nyunt Township 8:00 AM – 6:00 PM

Quick Help for Common Questions

View All FAQs

First, check your transaction history by tapping ‘History’ on the main page of the Wave App. If the transaction shows as successful and the amount has been deducted from your account but not transferred to the recipient, please contact Wave’s 24/7 call center at 900 for Atom users or 09 79000 9000 for non-Atom users. Calls are free for Atom users. Alternatively, you can reach out to Wave Money via its official Facebook Messenger with the blue checkmark.

 

To update your personal information, visit the nearest Wave agent or Wave Care Center. Alternatively, you can also contact our customer service team for assistance.

 

If you suspect unauthorized transactions or fraud on your Wave account, call our 24/7 customer service center promptly at 900 for Atom users or 09 79000 9000 for non-Atom users. Alternatively, you can also visit the nearest Wave Care Center during operating hours for further assistance.

 

To view your transaction history, go to the “History” section in the Wave App. You can use the filter options to sort transactions by type, date, or amount for easier tracking.

 

To change your Wave account’s 4-digit PIN,

1. Open the Wave app and tap your profile picture at the top left, under the Wave logo.

2. Select “Change PIN”

3. Enter your current 4-digit PIN

4. Input your new 4-digit PIN

5. On the review page, tap “Confirm” to verify the new PIN

6. Your new PIN is now successfully upated.
Noe: If you enter your previous PIN incorrectly, the PIN change process will fail.

 

View All FAQs

What Our Client Say

I find Wave Pay helpful in my daily life. I can now use the Wave QR code when riding the bus, which is very convenient. I would like to see more features like WeChat integrated into the app. Also, I find the OTC transactions very convenient for non-tech-savvy users like myself.

...

Ko Kyaw Htet Khaung

WCC Shwe Pyi Thar

I came to WCC Myanmar Plaza for Wave Cash-In. Having a Wave Care Center here is convenient for me since it was hard to find Wave agent shops nearby. The staff provides in-person service, which means I don’t have to struggle with explaining issues or following instructions over the phone with the call center

...

Ko Aung Kyaw Oo

WCC Myanmar Plaza

Wave Pay is very easy to use, and I can easily cash out anywhere. We also use the Wave QR code to pay bills in stores, which makes transactions very convenient

...

Ma Yin Win Maw

WCC Star City

Wave Pay is incredibly user-friendly, allowing me to cash out effortlessly at any location. The Wave QR code feature also makes bill payments at stores quick and hassle-free, adding to the overall convenience.

...

Ma Zuly Lay

WCC Star City

Get In Touch with Us

With our dedicated experienced professionals, we are always on hand to serve you

...

Email

care@wavemoney.com.mm

...

Phone(for Atom Users )

900

...

Phone (for non-Atom Users )

09 790 009 000

Contact Form

Please enable JavaScript in your browser to complete this form.

Wavemoney © 2025. All rights reserved.Developed by B360

chat icon
900 (Atom Number)
097 9000 9000 (Non-Atom number)