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KEEP YOUR PIN SAFE

Your 4-digit PIN is set to protect every transaction you make via WavePay account. To secure your WavePay account, do not share your PIN with anyone.

Would you wonder why it is very important to keep your WavePay 4-digit PIN safe?

Because it is like a key to open your safe. Your 4-digit PIN is needed to authorize every transaction you do on your WavePay app, including money transfers, payments, mobile top-ups, cash-outs and purchases. If someone were to have this PIN, they will be able to make money transactions without your knowledge.

How to change PIN

Here are the step by step walk-throughs if you want to change your PIN or you forgot your PIN.

1
STEP #1

Launch the WavePay app and tap 3-line icon on the top left.

2
STEP #2

Tap “Setting”.

3
STEP #3

Tap “Change PIN”

4
STEP #4

Input the current 4-digit PIN

5
STEP #5

Input the new 4-digit PIN

6
STEP #6

When a review page to confirm your new PIN appears, tap “Continue”

7
STEP #7

Your new PIN is changed successfully. If you input old PIN that was used previously, the PIN changing process will fail.

Forgot Your Pin?

1
STEP #1

Launch the WavePay app and tap 3-line icon on the top left.

2
STEP #2

Tap “Setting”.

3
STEP #3

Tap “Forgot PIN”

4
STEP #4

For Basic users, input your correct date of birth. For level 2 user, input your NRC number correctly. Then, tap “Continue”

5
STEP #5

You will receive SMS that includes a system generated temporary 4-digit PIN and input to proceed.

6
STEP #6

Input your preferred new PIN

7
STEP #7

When a review page to confirm your new PIN appears, tap “Confirm”

8
STEP #8

Your new PIN is successfully reset. If you input old PIN that was used previously, the PIN resetting process will fail.

1
STEP #1

Launch the WavePay app.

2
STEP #2

Choose language and tap “Continue.”

3
STEP #3

Input your WavePay account mobile number and tap “Continue”

4
STEP #4

The SMS that includes 6-digit OTP will be sent to your mobile phone. Input the OTP.

5
STEP #5

When the “Enter PIN” page appear, tap “Forgot PIN” at the left bottom.

6
STEP #6

For Basic users, input your correct date of birth. For level 2 user, input your NRC number correctly. Then, tap “Continue”

7
STEP #7

You will receive SMS that includes a system generated temporary 4-digit PIN and input to proceed.

8
STEP #8

Input your new PIN.

9
STEP #9

When a review page to confirm your new PIN appears, tap “Confirm.”

10
STEP #10

You new PIN is successfully reset. If you input old PIN that was used previously, the PIN resetting process will fail. If you do not use your WavePay account for more than 30 days, your account will be automatically logged out.

DO NOT SHARE YOUR OTP WITH ANYONE

OTP is a 6-digit system generated temporary secret code automatically sent via SMS. To secure your WavePay account, do not share your OTP with anyone. Have you ever received SMS with OTP without requesting? Please note that Wave Money never sends you OTP unless you request it. If you keep receiving SMS that includes OTP, please change your WavePay account PIN immediately because some fraudsters might be trying to log in your account on a different device using your WavePay account mobile number. Later, they will approach you to get your OTP and PIN of your WavePay account.

You will receive OTP when

  • You log out from your WavePay account and log in again.
  • You log in your WavePay account on a new device.
  • You log in your WavePay account on your mobile phone after reinstalling the WavePay application.
  • You retrieve your WavePay account after temporary account suspension.

BEWARE OF FRAUDSTERS

Keep your Transaction ID, Secret Code, PIN, OTP, mobile number and your personal information safe. Do not share these numbers when someone pretending to be Wave Money employee asks you via phone calls or social media.

Keep important information safe!

  • When you transfer money at Wave Money shop, please keep your Transaction ID and your 6-digit secret code a secret. Only share the secret code to the correct recipient of money. It is also important not to share the secret code in a loud voice to the recipient. Do not set easily guessable secret code. (e.g. 123456, 222222).
  • Also, do not let anybody know your WavePay account’s OTP and PIN.

Beware of fraudsters

  • Wave Money employees never reach out to you with their personal mobile numbers and social media accounts in any case. If someone calls you to ask your information or someone uses photos of Wave Money employees and reaches out to you with fake pages and accounts, immediately report to Wave Money Call Center.
  • Wave Money Call Center contacts you only with hotline number 900 and via Wave Money official Facebook Page with blue mark.

Keep financial transaction information and personal information safe.

  • Do not publicly share information regarding money transfers, cash-in/cash-out or payments and your personal information on your social media.