Your 4-digit PIN is set to protect every transaction you make via WavePay account. To secure your WavePay account, do not share your PIN with anyone.
Would you wonder why it is very important to keep your WavePay 4-digit PIN safe?
Because it is like a key to open your safe. Your 4-digit PIN is needed to authorize every transaction you do on your WavePay app, including money transfers, payments, mobile top-ups, cash-outs and purchases. If someone were to have this PIN, they will be able to make money transactions without your knowledge.
Here are the step by step walk-throughs if you want to change your PIN or you forgot your PIN.
Launch the WavePay app and tap 3-line icon on the top left.
Tap “Setting”.
Tap “Change PIN”
Input the current 4-digit PIN
Input the new 4-digit PIN
When a review page to confirm your new PIN appears, tap “Continue”
Your new PIN is changed successfully. If you input old PIN that was used previously, the PIN changing process will fail.
Launch the WavePay app and tap 3-line icon on the top left.
Tap “Setting”.
Tap “Change PIN”
Input the current 4-digit PIN
Input the new 4-digit PIN
When a review page to confirm your new PIN appears, tap “Continue”
Your new PIN is changed successfully. If you input old PIN that was used previously, the PIN changing process will fail.
Launch the WavePay app and tap 3-line icon on the top left.
Tap “Setting”.
Tap “Forgot PIN”
For Basic users, input your correct date of birth. For level 2 user, input your NRC number correctly. Then, tap “Continue”
You will receive SMS that includes a system generated temporary 4-digit PIN and input to proceed.
Input your preferred new PIN
When a review page to confirm your new PIN appears, tap “Confirm”
Your new PIN is successfully reset. If you input old PIN that was used previously, the PIN resetting process will fail.
Launch the WavePay app and tap 3-line icon on the top left.
Tap “Setting”.
Tap “Forgot PIN”
For Basic users, input your correct date of birth. For level 2 user, input your NRC number correctly. Then, tap “Continue”
You will receive SMS that includes a system generated temporary 4-digit PIN and input to proceed.
Input your preferred new PIN
When a review page to confirm your new PIN appears, tap “Confirm”
Your new PIN is successfully reset. If you input old PIN that was used previously, the PIN resetting process will fail.
Launch the WavePay app.
Choose language and tap “Continue.”
Input your WavePay account mobile number and tap “Continue”
The SMS that includes 6-digit OTP will be sent to your mobile phone. Input the OTP.
When the “Enter PIN” page appear, tap “Forgot PIN” at the left bottom.
For Basic users, input your correct date of birth. For level 2 user, input your NRC number correctly. Then, tap “Continue”
You will receive SMS that includes a system generated temporary 4-digit PIN and input to proceed.
Input your new PIN.
When a review page to confirm your new PIN appears, tap “Confirm.”
You new PIN is successfully reset. If you input old PIN that was used previously, the PIN resetting process will fail. If you do not use your WavePay account for more than 30 days, your account will be automatically logged out.
Launch the WavePay app.
Choose language and tap “Continue.”
Input your WavePay account mobile number and tap “Continue”
The SMS that includes 6-digit OTP will be sent to your mobile phone. Input the OTP.
When the “Enter PIN” page appear, tap “Forgot PIN” at the left bottom.
For Basic users, input your correct date of birth. For level 2 user, input your NRC number correctly. Then, tap “Continue”
You will receive SMS that includes a system generated temporary 4-digit PIN and input to proceed.
Input your new PIN.
When a review page to confirm your new PIN appears, tap “Confirm.”
You new PIN is successfully reset. If you input old PIN that was used previously, the PIN resetting process will fail. If you do not use your WavePay account for more than 30 days, your account will be automatically logged out.
OTP is a 6-digit system generated temporary secret code automatically sent via SMS. To secure your WavePay account, do not share your OTP with anyone. Have you ever received SMS with OTP without requesting? Please note that Wave Money never sends you OTP unless you request it. If you keep receiving SMS that includes OTP, please change your WavePay account PIN immediately because some fraudsters might be trying to log in your account on a different device using your WavePay account mobile number. Later, they will approach you to get your OTP and PIN of your WavePay account.
Keep your Transaction ID, Secret Code, PIN, OTP, mobile number and your personal information safe. Do not share these numbers when someone pretending to be Wave Money employee asks you via phone calls or social media.
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