Job Location: The Campus, Pun Hlaing Estate, Hlaing Thar Yar Township, Yangon.
Working Hours: 8:30 AM to 5:30 PM, (Monday to Friday)
Job Summary
Quality Assurance Specialist (KYC) is to conduct regular quality checks and audits of KYC profiles as a checker.
Key Responsibilities and Accountabilities
Quality Assurance & Monitoring
- Conduct regular quality checks and audits of KYC profiles as a checker.
- Monitor documentation accuracy, risk classification, and escalation handling.
- Conduct routine audits of KYC files across all customer types.
Agent Quality Evaluation
- Evaluate individual KYC agent performance based on quality metrics and adherence to SOPs.
- Maintain agent scorecards and track error rates.
- Share performance feedback with line manager and suggest improvement actions.
- Identify training needs based on audit findings, agent performance, and process updates.
- Design and deliver targeted training sessions and refreshers for KYC agents.
- Collaborate with the KYC Operations Manager and Training team to improve onboarding and upskilling programs
Reporting & Insights
- Generate weekly/monthly QA reports highlighting trends, errors, and performance metrics.
Competencies
- Coordination and teamwork.
- Outstanding problem-solving skills and attention to detail.
- Strong communication skills (written and verbal).
- Self-driven and proactive in automation and efficiency improvements.
- Ability to make rapid and well-considered decisions.
- Organizational and documentation skills.
Experience, Functional Skills and Knowledge Areas
- Bachelor’s degree in business, Finance, Risk Management, or a related field.
- 3–5 years of experience in KYC, AML, or Quality Assurance within financial services or telecom.
- Effective communication skills to provide constructive feedback and collaborate across teams.
- Proficiency in tools like Excel.
Benefits
– Attractive remuneration
– Life and medical insurance
-Ferry Provided
Highlights
– Myanmar’s First Mobile Financial Services Provider
– International Working Environment
Career Opportunities
– Growing organization
– Develop your career
