Job Location: The Campus, Pun Hlaing Estate, Hlaing Thar Yar Township, Yangon.
Working Hours: 8:30 AM to 5:30 PM, (Monday to Friday)
Job Summary
This role leads the KYC Tribe by owning the full customer verification lifecycle, from initial registration to the creation of a reusable Unique ID. The Product Manager is responsible for balancing a fast, high-converting onboarding experience with strict regulatory compliance and zero-tolerance fraud defense.
Core Focus Areas
- KYC Compliance & Strategy: Define and execute the roadmap for the KYC/AML funnel, ensuring absolute compliance and minimizing risk from falsified cases.
- Digital ID Productization: Transform verified KYC status into a single, secure Unique Digital ID for seamless integration and verification across all services.
Key Responsibilities and Accountabilities
Identity Product & Ecosystem
- Unique Digital ID Ownership: Strategically develop the verified KYC user identity into a Unique Digital ID product.
- Ecosystem Integration: Define requirements to enable the secure use of the Digital ID for verification on all services, driving utility and network growth.
KYC Compliance & Integrity
- End-to-End Funnel Ownership: Own the entire User Registration and KYC Verification roadmap across all channels.
- Compliance Translation: Translate KYC/AML/CFT mandates into clear, auditable product features.
- Fraud Defense: Own systems (rules engines, data inputs) dedicated to detecting and preventing falsified cases and identity fraud during onboarding.
- Operational Efficiency: Optimize internal tools to reduce Cost-Per-Verified-User and improve verification latency.
- Performance Monitoring: Define and report on key metrics including Onboarding Conversion Rate.
Delivery & Stakeholder Management
- Lead development sprints as the application owner, guiding implementation and ensuring quality through UAT/FUT.
- Lead initiatives to resolve stuck customer accounts and improve user retention in the verification pipeline.
Qualifications & Experience
- Deep KYC/AML/CFT Expertise: Solid, verifiable background in KYC Operations, AML, and CFT compliance, preferably in financial services or mobile money.
- Digital Identity Product: Proven experience designing or implementing reusable digital identity solutions used across multiple platforms.
- Fraud/Falsified Case Management: Track record of implementing systems to combat and manage identity fraud and falsified user registrations.
- Onboarding Performance: Demonstrated success optimizing user registration funnels while maintaining high compliance standards.
Core Skills
- Strong Analytical Acumen: Exceptional ability to translate complex funnel data and risk metrics into actionable product strategy.
- Leadership & Strategy: Proven complex project management skills and the ability to articulate compliance tradeoffs to executive leadership.
- Language: English fluency (written and verbal) is mandatory.
Benefits
– Medical, Life Insurance
– Mobile Usage allowance
– Ferry
Highlights
– Myanmar’s First Mobile Financial Services Provider
– International Working Environment
Career Opportunities
– Growing organization
– Develop your career
