Go to play store, and update WavePay latest app
Category: One Wallet One Device EN
I accidentally rejected the device, what will happen? How do I remove the device from the rejection?
If you rejected the device and want to remove the device from the rejection again, pls call to our call center 09790009000 or 900 from 8 AM to 8 PM.
Even though I did request from my new phone, I don’t see any alert coming to my old phone. Why is that?
It could be there is no google play service in your device (most of the Chinese devices).If you don’t get any alert, please go with the following steps. Go to setting → Click Device Authorization → Device AuthorizationGo to inbox click on Noti → Requests Device Authorization
I received one notification to authorize the device even though I did not do any request. What should I do?
In that case, if you do not know the device, pls do not authorize the device.
I used my WavePay accounts in my two devices. I upgraded to version 1.4 and authorized one device first and my account in the other device logged out, is there a way to log in in that device again?
In this case, you can upgrade WavePay version to 1.4 in the other device and can log in again to request to the primary device to authorize your other device. But pls note that, you can use your WavePay account in one device only.
I used my WavePay accounts in my two devices. I upgraded to version 1.4 and authorized one device first. So, can I authorize 2 devices parallel so that I can use WavePay from both devices?
As it is 1 Wallet 1 Device feature, you cannot use the same WavePay account in more than 1 device for the security of your account.
If I do not want to authorize the device, what will happen? Can I still use my account on old device?
Yes, you still can use your old device as long as you didn’t authorize any device on 1.4, you can reinstall the version 1.3.9 or you can still use your old version if you haven’t install the update version.
If I lose my current mobile handset, what should I do to ensure that my WavePay account is safe?
Pls call to our call center 09790009000 or 900 from 8 AM to 8 PM to freeze your WavePay account, in that case.
Playstore is automatically upgrading my app to newest version. But I didn’t remember the PIN. How can I do?
Pls call to our call center 09790009000 or 900 from 8 AM to 8 PM to reset the PIN, in that case.
I would like to authorize my new mobile handset to use the WavePay account, how should I proceed?
First log in into your WavePay account from your new mobile handset. After typing OTP and PIN, the request will go to your primary device. You will see the screens in your first primary device to authorize your new device. Once you approve the device request, the requested new device will become Authorized Device (Primary… Continue reading I would like to authorize my new mobile handset to use the WavePay account, how should I proceed?