The 4-digit PIN of your WavePay account is necessary when you log in your WavePay account or when you make the purchases via WavePay application.
Category: Support
I have already upgraded my WavePay account to Level 2. It’s been 3 working days and my account is still at Basic. What should I do?
To know the status of your WavePay account Level 2 upgrade, please reach Wave Money’s 24/7 Call Center at 900 for Telenor users and 09790009000 for non-Telenor users.
How can I check my Service Request status?
To check your Service Request status, please call Wave Money’s 24/7 Call Center at 900 for Telenor users and 09790009000 for non-Telenor users and provide your WavePay account phone number and service request number.
What do I need to do if there is any difficulty or error happening while using WavePay services?
You can contact Wave Money’s 24/7 call center at 900 for Telenor users and 09790009000 for non-Telenor users. You can also contact Wave Money’s official Facebook Messenger with blue mark.
How does the user find nearby Wave Money shops?
You can simply tap on “Wave Shops” on the main page of WavePay app to check the nearest Wave Money shops. Alternatively, you can also visit Wave Money official website and see the nearest Wave Money shops by clicking “Wave Shops Near You”.
Is there a minimum network requirement to utilize WavePay app?
No minimum network requirement is needed. It can be utilized with any good internet network.
I want to become a Wave agent. Can I use WavePay App?
For Wave Agents, we have a separate application. To become a Wave Money shop agent, you can contact our 24/7 call center at 900 for Telenor users and 09790009000 for non-Telenor users. For Telenor users, the call is free. You can also contact Wave Money’s official Facebook Messenger with blue mark.
Where can I check transaction fees?
You can check transaction fees in “Fees Calculator” in the app. Alternatively, you can also check the transaction fees on Wave Money official website at https://www.wavemoney.com.mm/products-prices/wave-account/using-app /.
What should I do if I accidentally lose or damage my SIM that I use to register my WavePay account?
If you lose or damage your SIM of your WavePay account, you can apply a new SIM with the same number at respective mobile operator. When you receive the new SIM, you can sign in your existing WavePay account again. For your WavePay account security, your account will be temporarily suspended. If you have already… Continue reading What should I do if I accidentally lose or damage my SIM that I use to register my WavePay account?
What can I do if the money is not transferred yet to the recipient?
First, you can check the transaction history by tapping “History” on the main page of WavePay app. If you find your transaction is successful and the amount is deducted from your account, but the amount has not been transferred to the recipient yet, please contact Wave Money’s 24/7 call center at 900 for Telenor users… Continue reading What can I do if the money is not transferred yet to the recipient?