You will need to contact our Call Center to delete your account. There must be zero balance in your wallet before the account can be deleted and the process may take up to 1 working day to be completed.
Category: Help Center – EN
What is the transaction limit for Cash In with MPU card?
The minimum amount is 10,000 MMK per MPU card transaction, and the maximum balance limit of Wave Wallet is 20Lakh per day. However, the card limit may vary based on the Debit limit of the issued bank card.
Which user level can use the MPU Cash In?
All the WavePay Level 2 customers can use MPU Cash In feature. If you are not a WavePay Level 2 customer, you can easily upgrade to level 2 by submitting your KYC on the WavePay application.
What are the requirements to cash in with MPU card?
In order to cash in with MPU cards, your MPU card must be registered/enabled with e-commerce functionality. This is done by the issuer bank of your card.
How can I get and upgrade the latest WavePay Version (1.4)?
Go to play store, and update WavePay latest app
I accidentally rejected the device, what will happen? How do I remove the device from the rejection?
If you rejected the device and want to remove the device from the rejection again, pls call to our call center 09790009000 or 900 from 8 AM to 8 PM.
Even though I did request from my new phone, I don’t see any alert coming to my old phone. Why is that?
It could be there is no google play service in your device (most of the Chinese devices).If you don’t get any alert, please go with the following steps. Go to setting → Click Device Authorization → Device AuthorizationGo to inbox click on Noti → Requests Device Authorization
I received one notification to authorize the device even though I did not do any request. What should I do?
In that case, if you do not know the device, pls do not authorize the device.
I used my WavePay accounts in my two devices. I upgraded to version 1.4 and authorized one device first and my account in the other device logged out, is there a way to log in in that device again?
In this case, you can upgrade WavePay version to 1.4 in the other device and can log in again to request to the primary device to authorize your other device. But pls note that, you can use your WavePay account in one device only.
I used my WavePay accounts in my two devices. I upgraded to version 1.4 and authorized one device first. So, can I authorize 2 devices parallel so that I can use WavePay from both devices?
As it is 1 Wallet 1 Device feature, you cannot use the same WavePay account in more than 1 device for the security of your account.