Category: FAQ

WavePay has an instant transfer system with Yoma Bank SMART account. If you transfer money to your WavePay account using CB or KBZ mobile banking app, it may take up to 4 business hours to be reflected in your WavePay account. If the duration has exceeded more than 4 hours, you may contact Wave Money… Continue reading I transfer the amount from my mobile banking. Why has the amount not been transferred yet to my WavePay account?

This could be some technical errors between the respective mobile operator and WavePay application. If you have any difficulties topping up your mobile balance using WavePay, please reach Wave Money Call Center at 900 for Telenor users and 09790009000 for non-Telenor users to provide you further supports. You can also reach us via Wave Money… Continue reading I top up my mobile. The amount has been deducted from my account, but my mobile balance is not topped up yet. Why?

It can be 3 situations given below: Situation 1: If your WavePay account is locked, you can’t log in to your account. Please contact our Call Center. Situation 2, if you don’t have fair internet network, you can’t log in to your account. Please check your internet connection. Situation 3: If WavePay application is under… Continue reading Why can’t I log in to my WavePay account?

If you have not used the WavePay application for 180 days, your account will be temporarily suspended, and this process is to secure your account. If you wish to reactivate the account, please contact Wave Money call center at 900 for Telenor users and 09790009000 for non-Telenor users. During this temporary suspension, you will not… Continue reading Why is my WavePay account suspended?

You can check transaction fees in “Fees Calculator” in the app. Alternatively, you can also check the transaction fees on Wave Money official website at https://wavemoney.com.mm/wavemoney .

To cash out from your own WavePay account, you need to go to the nearest Wave Money shop. Either provide your WavePay account mobile number or let the shop owner scan your “My QR” in WavePay app. When you receive a notification on your WavePay app, click it and input your 4-digit PIN and the… Continue reading How do I cash out from my WavePay account?

If you accidentally delete the 6-digit secret code after transferring money to the recipient, you can request the same Wave Money shop owner to receive a new secret code. You can also contact Wave Money’s 24/7 Call Center at 900 for Telenor numbers and 09790009000 for non-Telenor numbers to request to resend SMS that includes… Continue reading What should I do if I accidentally delete the SMS that has Transaction ID and auto-generated Secret Code after transferring money to the recipient?

Yes, you can still cash out using the same Transaction ID and Secret Code within 21 days even if you could not cash out immediately after the transfer.

The money is transferred instantly. The recipient will receive an SMS that includes “Transaction ID” right after the money is transferred. The recipient can cash out the money within 21 days at the nearest Wave Money shop using the 6-digit “secret code” shared by the sender, the SMS with the Transaction ID and showing their… Continue reading How long does it take to send money via Wave Money shop to the recipient who doesn’t have a WavePay account?

Visit the nearest Wave Money shop and provide your NRC, then give the recipient’s phone number and NRC number. The auto-generated secret code will be sent to you via SMS and let only the recipient know the secret Code. The recipient can receive money at any Wave Money shops by showing SMS with Transaction ID,… Continue reading How do I transfer money at Wave Money shops?