If you lose or damage your SIM of your WavePay account, you can apply a new SIM with the same number at respective mobile operator. When you receive the new SIM, you can sign in your existing WavePay account again. For your WavePay account security, your account will be temporarily suspended.
If you have already applied a new SIM card with the same number of lost or damaged SIM card at respective mobile operator, but you are not able to request a new SIM card with the same number, you need to register a new WavePay account to transfer the remaining balance from your old WavePay account. You need to make sure your new WavePay account is upgraded to Level 2. Once your account is ready, you need to contact Wave Money Call Center to permanently suspend your old WavePay account and to transfer the remaining balance to your new account. You can contact Wave Money’s 24/7 Call Center 900 for Telenor numbers and 09-790009000 for non-Telenor numbers For Telenor users, the call is free. You can also contact Wave Money’s official Facebook Messenger with blue mark.